Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Software Development Life Cycle (SDLC), Programming and Coding, Software Design and Architecture, Debugging and Troubleshooting, Code Optimization, Version Control (Git), Testing and, Quality Assurance, System Integration, Process Automation, Technical Documentation, Root Cause Analysis, Requirement Analysis, System Performance Analysis, Critical Thinking, Attention to Detail, Team Collaboration, Client Communication, Customer Focus, Time Management, Professional Etiquette, Agile and Scrum Methodologies, Performance Tuning, Database Management (SQL/NoSQL), DevOps and CI/CD, Cloud Computing (AWS/Azure/GCP),